Account Manager (Colombia)

About the role

As an Account Manager at Kisi, you will be responsible for managing and growing relationships across an assigned portfolio of existing customers. You will serve as a trusted advisor throughout the customer lifecycle — driving retention, identifying expansion opportunities, supporting renewals, and ensuring customers are maximizing the value of the Kisi platform. You will work cross‑functionally with Sales, Support, Product, Billing, and Partnerships teams to deliver a strong customer experience while helping drive expansion MRR across hardware, software, integrations, intercom, visitor management, cameras, and other Kisi solutions.

What you’ll do

• Manage a portfolio of SMB and Mid‑Market customer accounts across multiple verticals including fitness, coworking, commercial real estate, and education
• Build strong customer relationships through proactive communication, strategic business reviews, and operational support
• Dr...