Accounting Officer (Bilingual - French & English, Montreal)

Deliver an Exceptional Customer Experience by providing the best-in-class customer service through the timely and accurate handling of all inbound inquiries received via multiple channels (e.g.: fax incoming mail, fax or other electronic methods) within established Service Level Agreements and Service quality standards. This includes providing training to team members to ensure seamless service delivery.

Ensures that the daily work volumes within the assigned reconciliation area are organized and distributed amongst the team resources and that service and quality levels are maintained. This involves daily verification and approval of team member processing where required as well as recommending and assisting with reallocation of resources in areas requiring additional support due to unplanned activities (volumes etc.).

Ensures and reports on trending or risk relate...