Pearson
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Advanced Specialist, Customer Success
Description
**Service Delivery & Response - Incident Response Analyst**
The Service Delivery & Response team is responsible for supporting delivery of our products successfully and responding to issues for our customers, fostering a culture of collaboration, blamelessness & responsiveness. The Incident Response Analyst plays a pivotal role in coordinating multi-functional teams, prioritizing issues & changes, identifying root causes, remediating customer-facing incidents while supporting post-incident reviews.
This role requires exceptional collaboration skills, attention to detail, strong focus on delivering outstanding customer experience. Candidates must demonstrate consistent quality decision-making skills, thrive in a global enterprise environment & have the ability to drive continuous improvement in processes & outcomes.
**_Responsibilities:_**
+ Work in a 24x7x365 environment and participate in an on-call rotation, including holidays, nigh...
The Service Delivery & Response team is responsible for supporting delivery of our products successfully and responding to issues for our customers, fostering a culture of collaboration, blamelessness & responsiveness. The Incident Response Analyst plays a pivotal role in coordinating multi-functional teams, prioritizing issues & changes, identifying root causes, remediating customer-facing incidents while supporting post-incident reviews.
This role requires exceptional collaboration skills, attention to detail, strong focus on delivering outstanding customer experience. Candidates must demonstrate consistent quality decision-making skills, thrive in a global enterprise environment & have the ability to drive continuous improvement in processes & outcomes.
**_Responsibilities:_**
+ Work in a 24x7x365 environment and participate in an on-call rotation, including holidays, nigh...