Eptura, Inc
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Advanced Technical Lead at Eptura
Description
Elevate your technical career with Eptura as an Advanced Technical Lead. This full-time opportunity in Canada focuses on providing top-tier support for our Asset product and ensuring client satisfaction.
As an Associate Technical Lead, you will leverage 5+ years of experience in providing technical support, focusing on troubleshooting complex issues. Collaborate with cross-functional teams including Engineering and Cloud Operations to optimize system performance. You'll have a direct impact on customer experiences, mentoring team members, and driving innovative solutions.
Key Responsibilities:
• Provide advanced troubleshooting for Asset product issues
• Collaborate with Technical Support and Engineering teams
• Engage customers directly for effective resolutions
• Monitor systems for reliability and performance tuning
• Document best practices and knowledge base articles
Requirements:
• 5+ years supporting SaaS applications
• Hands-on experience with SQL ...
As an Associate Technical Lead, you will leverage 5+ years of experience in providing technical support, focusing on troubleshooting complex issues. Collaborate with cross-functional teams including Engineering and Cloud Operations to optimize system performance. You'll have a direct impact on customer experiences, mentoring team members, and driving innovative solutions.
Key Responsibilities:
• Provide advanced troubleshooting for Asset product issues
• Collaborate with Technical Support and Engineering teams
• Engage customers directly for effective resolutions
• Monitor systems for reliability and performance tuning
• Document best practices and knowledge base articles
Requirements:
• 5+ years supporting SaaS applications
• Hands-on experience with SQL ...