Analista de Back Office Bancanet - Personas Fisicas (Metepec)

Overview

The Ops Support Associate 2 is an entry‑level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. The role also serves as the liaison between operations staff, relationship managers, project managers, custodians and clients to deliver day‑to‑day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas.
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes.
• Assist in the execution and monitoring of processes and data, en...