RAM BPO ?

Appointment Setter – Calls & CRM Outreach (C1 English)

📍 medellín, antioquia, Colombia ⏰ Full-time

Description

We’re looking for an Appointment Setter with strong communication skills, confidence on calls, and experience handling CRM-based outreach to convert existing leads into qualified appointments.

What You’ll Do

  • Make outbound calls to existing and interested leads.
  • Follow up with customers interested in vehicles and schedule appointments.
  • Re‑engage inactive leads through calls, emails, and CRM follow‑ups.
  • Write personalized outreach messages and emails when needed.
  • Manage and update lead activity inside the CRM.
  • Coordinate calendars and confirm appointments.
  • Track weekly KPIs including calls made, contact rate, appointments booked, and conversions.

Requirements

Must have:

  • C1 English level (spoken and written).
  • Strong communication and phone skills.
  • Experience in appointment setting, customer service, SDR, sales, or similar call‑based roles. <...
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