Manulife
Claims are processed fairly, consistently, and within corporate and regulatory standards Pending and aged claims are actively managed and processed Fraud, Waste and Abused claims are identified effectively TPAs are tightly governed and held to account Escalations and complaints are managed decisively
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Asia Head of Claims
Description
The Asia Head of Claims is accountable for overseeing the day-to-day running and management of claims, partnering with business units to execute solution to reduce Fraud Waste and Abuse, review claims process to improve efficiency and portfolio and customer experience. This role owns claims outcomes, operational discipline, regulatory compliance, and reputational risk across all markets. It is responsible for ensuring:
Collaboration across the various functions of operations, pricing, risk, proposition marketing, advanced analytics and distribution will be key in forming the approach. This role will require frequent interfacing with regional...