Planet Fitness
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Assistant Manager
Description
Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training and developing a high performing Member Service Representatives (MSR), Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests.
- Ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
- Member Services oversight - Ensuring staff is providing a superior customer experience at all times.
- Assist in resolving or escalating employee issues or con...