Associate, Energy - Client Support

About the Role

Grade Level (for internal use): 07

The Team

Our team's main focus is on providing exceptional client support to help clients make informed business decisions through the use of our platform, specifically the Energy data set. Our global team fosters a culture of respect, openness, and collaboration to ensure the effective and efficient completion of tasks.

Responsibilities and Impact

• Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through calls, e-mails and web-chat.
• Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products.
• Work with senior team members on projects and develop subject matter expertise in different sectors of the Energy industry: natural gas, power, coal.
• Record w...