Automotive Service Advisor Edmonton

Job Summary

We are seeking a skilled and customer-focused Automotive Service Advisor to join our dealership team.

The Service

Advisor acts as the primary point of contact between customers and our service department, ensuring a smooth and positive experience. This role requires excellent communication skills, automotive knowledge, and the ability to manage multiple tasks efficiently. The ideal candidate will have dealership or mechanic experience, along with strong sales and customer service skills, to effectively recommend services and upsell additional repairs when appropriate.

Duties

• Greet customers promptly and professionally upon arrival for service appointments
• Listen carefully to customer concerns and accurately document vehicle issues
• Provide detailed explanations of necessary repairs and maintenance services
• Prepare repair orders, estimate costs, and communicate timelines clearly to customers
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