Bilingual Client Success Specialist E-Commerce

Enhance customer satisfaction as a Bilingual Client Success Specialist in e-commerce logistics. Engage with clients, monitor delivery quality, and deliver performance insights effectively.
This role requires strong bilingual communication skills in Mandarin and English to liaise with domestic and international clients. You will track last-mile delivery metrics, respond to inquiries promptly, and resolve service issues. The position demands a proactive approach in improving processes through data analysis and regular reporting.
Key Responsibilities:
• Monitor last-mile delivery quality and metrics
• Respond efficiently to customer inquiries and service tickets
• Assist in handling exceptions and disputes
• Build relationships with clients and internal teams
• Analyze data to drive service improvements
Requirements:
• Strong Mandarin and English communication skills
• Experience in logistics, especially e-commerce
• Strong customer service and problem-sol...