Bilingual Customer Service Experience Representative (Vancouver)

Role Summary

We are seeking a Bilingual Customer Service Experience Representative to join our Contact Centre team, providing exceptional support to customers and financial advisors.

Key Responsibilities

• Respond to inquiries via telephone, email, or chat regarding our products and services in a compliant, courteous, and professional manner.
• Deliver an outstanding customer experience, proactively seeking creative solutions and personalising each interaction.
• Act as the primary point of contact for resolving problems and complaints, demonstrating deep empathy and a solutions‑focused mindset.
• Identify, suggest, and participate in continuous process improvements to enhance customer service.
• Apply department operating policies, procedures and internal guidelines consistently.

Qualifications & Experience

• Minimum one year of experience in a customer support role, preferably in an inbound contac...