Precise Parklink Inc.
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Bilingual Customer Support Representative
Description
Join Precise ParkLink as a Bilingual Customer Support Representative, where you’ll assist clients with their inquiries in both French and English. This full-time role offers the chance to resolve customer issues and provide training on diverse applications.
Reporting to the Support Manager, you will be pivotal in ensuring client satisfaction through effective communication. Your responsibilities include addressing inquiries, creating user guides, and offering training on FWO back-office navigation. You will work closely with various departments to support project completion and troubleshoot client inquiries efficiently.
Key Responsibilities:
• Communicate with clients through support cases
• Respond promptly to client inquiries
• Create user guides for client requests
• Train clients on FWO back-office use
• Assist in configuration and data entry tasks
Requirements:
• Experience in customer support and administr...
Reporting to the Support Manager, you will be pivotal in ensuring client satisfaction through effective communication. Your responsibilities include addressing inquiries, creating user guides, and offering training on FWO back-office navigation. You will work closely with various departments to support project completion and troubleshoot client inquiries efficiently.
Key Responsibilities:
• Communicate with clients through support cases
• Respond promptly to client inquiries
• Create user guides for client requests
• Train clients on FWO back-office use
• Assist in configuration and data entry tasks
Requirements:
• Experience in customer support and administr...