Bilingual Desktop Support Specialist

We're Hiring: Bilingual Desktop Support Specialist

Location: Av. Bolognesi 228, Miraflores, Lima 15074, Perú (100% Onsite)

Employment Type: Full-Time

English Required – Advanced Level

Are you passionate about technology and enjoy helping users solve technical challenges? We're looking for a Bilingual Desktop Support Specialist to join a dynamic IT Operations team and provide exceptional technical support to end users.

What You'll Do

• Provide technical support via phone, ticketing systems, chat, and email
• Troubleshoot hardware, software, network, and system-related issues
• Diagnose and resolve technical incidents efficiently
• Escalate complex issues to specialized support teams when needed
• Document incidents and solutions accurately within the ticketing system
• Support Microsoft and Linux environments
• Assist with Office 365 administration and user support
• Pro...