Bilingual Document Specialist

About the Role

The focus of this Bilingual Documents Specialist role in Group Benefits Administration is to support a positive GB customer experience through the successful set up of New Business and Revision documents. This role demands strong technical skills, workflow management ability as well as a passion for both high quality customer service and relationship management.

Responsibilities

• Processing new business and/or revisions documents within established service standards (accuracy & timeliness)
• Respond to inquiries from internal business partners
• Create and modify client documents such as contracts and member booklets
• Interpret plan design details; seek clarification to ensure right outcome
• Partner with Service Representatives, Implementation Specialists, Customers and Advisors to clarify plan design so that documents output is efficient and accurately reflects the c...