Infoya
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Bilingual IT Helpdesk Specialist in Toronto
Description
Elevate your IT career with Infoya as a Bilingual Tier 1 IT Helpdesk Specialist in Toronto. Provide crucial technical support in French and English while improving user experiences.
At Infoya, you will deliver Tier 1 assistance for desktops, mobile devices, and peripherals. This hybrid role requires excellent troubleshooting skills, and you will log support tickets, create knowledge base articles, and ensure system health checks. Your expertise will enhance customer satisfaction and operational efficiency.
Key Responsibilities:
• Deliver Tier 1 support for various devices
• Accurately log and escalate support tickets
• Troubleshoot issues with end-users remotely
• Create and document knowledge base articles
• Monitor tickets to ensure service agreements are met
Requirements:
• 4+ years in IT Helpdesk or Support roles
• Fluent in French and English, both spoken and written
• Strong troubleshooting in Windows OS and Office 365
• Experience with IT tick...
At Infoya, you will deliver Tier 1 assistance for desktops, mobile devices, and peripherals. This hybrid role requires excellent troubleshooting skills, and you will log support tickets, create knowledge base articles, and ensure system health checks. Your expertise will enhance customer satisfaction and operational efficiency.
Key Responsibilities:
• Deliver Tier 1 support for various devices
• Accurately log and escalate support tickets
• Troubleshoot issues with end-users remotely
• Create and document knowledge base articles
• Monitor tickets to ensure service agreements are met
Requirements:
• 4+ years in IT Helpdesk or Support roles
• Fluent in French and English, both spoken and written
• Strong troubleshooting in Windows OS and Office 365
• Experience with IT tick...