Bilingual Technical Support Specialist Xplore

Join Xplore Inc. as a Bilingual Technical Support Specialist, delivering exceptional support while leveraging your technical skills in a dynamic environment. This role requires customer empathy and bilingual proficiency in French and English.

Xplore Inc. is looking for a skilled Bilingual Technical Support Specialist to enhance its growing team. In this position, you will troubleshoot technical issues, recommend relevant products, and ensure a positive customer experience. Your expertise will contribute to meeting service and performance targets while fostering strong customer relations.

Key Responsibilities:
• Troubleshoot internet and network connectivity issues
• Collaborate with internal teams for issue resolution
• Document and track customer tickets thoroughly
• Maintain knowledge of Xplore products and services
• Promote Xplore’s offerings based on customer needs

Requirements:
• Bilingual in French and En...