Business Support Analyst - Colombia

Business Support Analyst – Client Focus (Card Payments)

Join a dynamic team where you'll play a pivotal role in bridging business needs, client success, and operational excellence within the card payments industry. This hybrid role combines Business Analysis, Client Relationship Management, Service Delivery, and Production Support, making it ideal for professionals who thrive in fast-paced, client-facing environments.

What You'll Do

• Act as the primary point of contact for assigned clients, building strong, trusted relationships.
• Gather, analyse, and document business requirements for enhancements and change requests.
• Coordinate solution delivery, testing, UAT, releases, and successful go-lives.
• Support system configuration, validation, and implementation activities.
• Manage production incidents, service requests, and operational escalations.
• Ensure timely issue resolution in line with agreed SLAs.
• Co...