Call Center Representative (Monterrey)

Company Overview

Segoso Mexico - Where Tomorrow is Today. Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.

Position

Customer Service, Billing, and Soft Collections Representative

Key Responsibilities

• Resolve billing inquiries and discrepancies efficiently.
• Conduct soft collections calls to assist customers with payment arrangements.
• Handle high call volumes while maintaining quality and accuracy.
• Collaborate with team members to meet performance metrics and goals.
• Document customer interactions and maintain accurate records.

What We Offer

• Paid training to ensure your success.
• Competitive hourly pay with a monthly performance bonus.
• Paid sick time and law-mandated benef...