Call Center Servicios Carreteros (Santiago de Querétaro)

Job Objective

Under direct supervision, the position is responsible for answering incoming breakdown calls and resolving equipment issues with our drivers and vendors. The incumbent is required to make safe, cost-effective decisions to facilitate quick repairs in order to maximize equipment utilization.

Schedule

• NOCTURNAL SHIFT ONLY: Wednesday 17:00 to 23:00 or 23:00 to 05:00, Thursday to Saturday 17:00 to 05:00, or Sunday to Tuesday 17:00 to 05:00 with change on Daylight Saving Time (horario de verano aún se aplica en EU.).

Responsibilities

• Incoming calls, gathering necessary information and routing them to company facilities or to an approved vendor for equipment repairs.
• Provide follow up to ensure problems have been handled in a timely manner.
• Maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update Operations personnel as to equipment status.
• Lo...