Call Center Specialist

Description We are looking for a Call Center Specialist to support customers in a fast-paced banking contact center. This long-term contract position focuses on delivering accurate assistance with account-related inquiries, transaction support, and everyday banking service needs while maintaining a detail-oriented and customer-focused experience. The ideal candidate brings strong communication skills, attention to detail, and a background that aligns well with banking operations and collections-related support.

Responsibilities:
• Respond to inbound customer calls and provide clear guidance on account balances, activity, and general account information.
• Assist clients with payment processing, money movement requests, and other routine banking transactions in accordance with established procedures.
• Support customers with opening new accounts and explain available banking products and service options.
• Help customers request replacement or new cards and coordina...