Chief Support Engineer (Google Cloud Platform) (Guadalajara)

Chief Support Engineer

We are seeking a chief support engineer to become a key member of our team.

Responsibilities

• Meet service level objectives for response and resolution times
• Increase customer satisfaction scores by adhering to quality benchmarks
• Utilize diagnostic tools to locate root causes of issues and deliver assessments
• Classify problems and document preventative measures for operational analysis
• Submit issue reports to customer engineers and propose code-level solutions
• Organize community-related tasks aligned with business needs
• Address architectural design requirements unique to customers and propose solutions
• Adhere to established notification and escalation protocols
• Inform stakeholders about operational challenges and developments

Requirements

• 7+ years of relevant experience in support projects or 24x7 settings
• Background in c...