Claims Representative II (Laval)

Role Overview

The Claims Representative II is responsible for the investigation, negotiation and settlement of complex automobile, property, farm, commercial and environmental claims.

Responsibilities

• Investigate, interpret coverage, reserve adequately, negotiate and settle complex automobile, property, farm and commercial claims with minimal unit specialist involvement.
• Contribute to a client service culture by embedding client engagement philosophies into daily work and implementing innovative, client‑centric decision making.
• Work with clients, vendors and government officials to ensure efficiency, timeliness and quality of settlement.
• Set up and maintain files for assigned claims.
• Provide quality client service in accordance with claims service standards.
• Coach and act as a technical resource for other claims staff.
• Participate in audits and training as required.
• Authorize payments and...