Portage Ventures GP Inc.
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Client Success Leader at d1g1t
Description
Drive customer satisfaction and growth as the Client Success Leader at d1g1t, an innovative fintech company based in Toronto. Oversee client support operations and nurture strong partnerships for long-term success.
This role requires an expert in client success strategies and retention to enhance d1g1t's post-implementation services. You will lead the charge for exceptional customer experiences and foster a client-focused culture through effective training and team management practices.
Key Responsibilities:
• Develop and execute Client Support strategies
• Measure and drive retention, expansion, and satisfaction
• Act as the customer advocate within d1g1t
• Manage robust client support with a focus on service excellence
• Implement tools for enhanced operational efficiency
Requirements:
• Preferred degree in business or technology
• At least ten years in successful client support leadership
• Proven expertise with SaaS client retention and growth
• ...
This role requires an expert in client success strategies and retention to enhance d1g1t's post-implementation services. You will lead the charge for exceptional customer experiences and foster a client-focused culture through effective training and team management practices.
Key Responsibilities:
• Develop and execute Client Support strategies
• Measure and drive retention, expansion, and satisfaction
• Act as the customer advocate within d1g1t
• Manage robust client support with a focus on service excellence
• Implement tools for enhanced operational efficiency
Requirements:
• Preferred degree in business or technology
• At least ten years in successful client support leadership
• Proven expertise with SaaS client retention and growth
• ...