Themis Solutions Inc.
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Clio Senior Manager, Onboarding & Activation
Description
Join Clio's remote team as a Senior Product Manager for onboarding and activation, enhancing legal AI technology solutions across North America.
In this pivotal role within Clio’s Product Led Growth team, you will lead the onboarding for law firms transitioning to Clio’s platform. Your focus will be to ensure seamless user experiences that facilitate habit formation and maximize product engagement in the critical first 120 days. By leveraging data, you'll identify gaps and implement solutions to promote customer success.
Key Responsibilities:
• Oversee the complete onboarding journey for Clio customers
• Analyze and optimize activation paths based on user data
• Create tailored onboarding strategies for various firm types
• Develop actionable metrics to track customer activation
• Align with Customer Success to ensure smooth onboarding
Requirements:
• Minimum 4 years in product management for B2B SaaS
• Proven track record in customer onboarding and retent...
In this pivotal role within Clio’s Product Led Growth team, you will lead the onboarding for law firms transitioning to Clio’s platform. Your focus will be to ensure seamless user experiences that facilitate habit formation and maximize product engagement in the critical first 120 days. By leveraging data, you'll identify gaps and implement solutions to promote customer success.
Key Responsibilities:
• Oversee the complete onboarding journey for Clio customers
• Analyze and optimize activation paths based on user data
• Create tailored onboarding strategies for various firm types
• Develop actionable metrics to track customer activation
• Align with Customer Success to ensure smooth onboarding
Requirements:
• Minimum 4 years in product management for B2B SaaS
• Proven track record in customer onboarding and retent...