Complaint Consultant at Manulife Halifax

Enhance regulatory communication as a Complaint Consultant with Manulife in Halifax, Nova Scotia. This hybrid role focuses on complaint management while ensuring compliance with legal requirements.

Manulife seeks a Complaint Consultant for its Canadian Complaints Office in Halifax. In this hybrid position, you will address regulator inquiries, manage complaint cases, and write formal responses that meet regulatory standards. Your expertise in bilingual communication is vital, particularly for serving clients in Québec.

Key Responsibilities:
• Collaborate with legal and compliance stakeholders
• Address regulator requests through phone and email
• Gather comprehensive information on complaint cases
• Compose formal responses to regulatory inquiries
• Assist in regulatory reporting for complaints

Requirements:
• Proven experience in formal written communication
• Analytical background in compliance functions...