Philips
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Complaint Handling Specialist
Description
**Complaint Handling Specialist**
Leads end‑to‑end complaint investigations, collaborates cross‑functionally with evaluators and experts, executes vigilance and regulatory reporting, supports audit activities, and drives continuous improvement to ensure a compliant, efficient, and transparent complaint‑handling process.
**Your role:**
+ Investigates and manages complaints, ensuring proper documentation, evaluation, monitoring, and adherence to complaint‑handling processes and regulatory requirements.
+ Prepares and submits vigilance and regulatory reports, supports audits with evidence and explanations, and maintains transparency throughout compliance activities.
+ Applies analytical judgment to resolve medium‑complexity cases, assess coding and reportability, identify patterns or defects, and collaborate cross‑functionally to improve products and processes.
+ Leads or contributes to team meetings, documents errors, performs quality...
Leads end‑to‑end complaint investigations, collaborates cross‑functionally with evaluators and experts, executes vigilance and regulatory reporting, supports audit activities, and drives continuous improvement to ensure a compliant, efficient, and transparent complaint‑handling process.
**Your role:**
+ Investigates and manages complaints, ensuring proper documentation, evaluation, monitoring, and adherence to complaint‑handling processes and regulatory requirements.
+ Prepares and submits vigilance and regulatory reports, supports audits with evidence and explanations, and maintains transparency throughout compliance activities.
+ Applies analytical judgment to resolve medium‑complexity cases, assess coding and reportability, identify patterns or defects, and collaborate cross‑functionally to improve products and processes.
+ Leads or contributes to team meetings, documents errors, performs quality...