Complaints Consultant
Description
The Opportunity
Are you a proactive problem-solver with a knack for turning a negative customer experience into a positive outcome? We are seeking a dedicated Complaints Consultant to join a high-performing Operations team in the heart of Melbourne.
This is a pivotal role where you will manage end-to-end dispute resolution, ensuring every member receives a fair, transparent, and professional experience.
Key Responsibilities
Resolution Management: Investigate and resolve complex customer complaints via phone and written correspondence.
Root Cause Analysis: Identify underlying issues and collaborate with internal teams to implement corrective actions.
Compliance: Ensure all resolutions meet strict regulatory requirements and internal quality standards.
Reporting: Maintain meticulous records and identify trends to help drive continuous process improvement.
What You’ll B...