YASH Technologies

Consultant - IT Service desk & Remote Tech Support Job

📍 Pune, Maharashtra, India ⏰ Full-time

Description

Job Description
ROLE AND RESPONSIBILITIES:
Issue Resolution: Resolve Tier 1 and Tier 2 technical tickets remotely.

System Provisioning: Configure, test, and ship remote employee workstations.

Identity Management: Manage user access, passwords, and permissions daily.

Documentation: Create clear internal knowledge base articles for common fixes.

Asset Tracking: Maintain an accurate inventory of cloud assets and hardware.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Education: Bachelor’s degree in Computer Science or equivalent experience.

Experience: Minimum 3-5 years in a remote technical support role.

Certifications: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.

Certification – ITIL V4, Modern Desktop administrator (MD 103)

Candidates who are confident of clearing extensive Background verification till previous Organization only...
            

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