Pacifica Continental
● Maximize customer satisfaction by collecting, analyzing and resolving customer requirements through call center operation. ● Provide efficient solutions to customers by developing and operating online contents.
● Focus on providing the best solution for the customer and the company, analyzing cost for the company and offering to the customer.
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Contact Center Manager
Description
At Pacifica Continental, we are currently working with a leading global electronics company in search of a Contact Center Manager to join their team!
Position Title: Contact Center Manager Division: Contact Center Operation Team/Group: Customer Satisfaction Role Objective ● Responsible for SEASA’s Contact Center operation through all the channels: call center, chat, Samsung.com, etc.
Also responsible for all the customer´s VOC and claims.
Minimum Requirements ● Academic Background: Graduated student from the careers of Administration, Psychology Ind...