Coordinador de Atención a Clientes y Órdenes

Here’s what you’ll do:

• Process customer orders accurately and timely through company systems.
• Review incoming orders to validate pricing, quantities, product specifications, and availability.
• Manage order changes, modifications, substitutions, and updates requested by customers or internal teams.
• Coordinate with Sales, Production, Logistics, Transportation, and Category Management teams to ensure successful order fulfillment.
• Monitor customer ordering activity and identify irregularities, trends, or potential service issues.
• Support issue resolution by investigating order discrepancies, shipment issues, and customer claims.
• Document and process product quality concerns, returns, credits, and customer complaints through internal systems.
• Maintain accurate customer, order, and pricing information.
• Generate and analyze operational reports to support decisio...