Kinova Inc.

Coordinator Technical Support – Assistive Technologies

📍 Boisbriand, Québec, Canada ⏰ Permanent position

Description

MAIN RESPONSIBILITIES
Provide technical support to various customers and colleagues;
Manage and update incoming requests in our system;
Participate in regional and provincial objectives related to after-sales services;
Perform installations of Kinova products;
Perform repairs on products in the field or at our offices;
Electronic defect analysis;
Soldering and repair of electronic components;
Mechanical repairs;
Open requests in the system and participate in problem analysis;
Work closely with internal partners to improve our products and services;
Train our customers, distributors and partners in the use and repair of our products, both in North America and Europe;
Participate in periodic follow-ups with customers;
Contribute to the implementation and maintenance of internal processes;
Understand, document and create integration methodologies (e.g., integration with...
            

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