WorldStrides
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Customer Advocate
Description
**Title**:Customer Experience Associate (Channel Support)
**Reports to**: CX Team Lead
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**Objective**:
The Customer Experience Associate role is responsible for the accurate and efficient execution of traveler and group-based transactions. Supporting their Customer Service, Financial Services, and Payment Specialist peers, the Customer Experience Associate role manages a multitude of work streams, transactions, and deliverables that are directly related to the Customer Journey that impacts the team's performance and metric attainment. The Customer Experience Associate has a strong working knowledge of all WorldStrides products, policies, workflows, and platforms to perform across these with a quantifiable bias toward quality, productivity, efficiency, and continuous improvement.
**Essential Responsibilities**:
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**Performance & Productivity**
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- Collaborates with Financial Services and Payment Specialists to ensure traveler / group records are managed...
**Reports to**: CX Team Lead
***
**Objective**:
The Customer Experience Associate role is responsible for the accurate and efficient execution of traveler and group-based transactions. Supporting their Customer Service, Financial Services, and Payment Specialist peers, the Customer Experience Associate role manages a multitude of work streams, transactions, and deliverables that are directly related to the Customer Journey that impacts the team's performance and metric attainment. The Customer Experience Associate has a strong working knowledge of all WorldStrides products, policies, workflows, and platforms to perform across these with a quantifiable bias toward quality, productivity, efficiency, and continuous improvement.
**Essential Responsibilities**:
***
**Performance & Productivity**
***
- Collaborates with Financial Services and Payment Specialists to ensure traveler / group records are managed...