Customer Care Rep

General information- CountryMexico- CityMexico City- Job ID*****- DepartmentCustomer Support- Experience LevelASSOCIATE- Employment StatusFULL_TIME- Workplace TypeHybrid- Description & RequirementsThe Customer Care Representative is responsible for managing Global incoming support calls, Contact Management, and Entitlement verification using our Support Portal.A Day in The Life Typically Includes:- Answer customer phone calls and validates entitlement to services.
- Monitor various portals as well as mailboxes for customer Inquiries- Contact Registration and set temporary support extensions when and if applicable.
- Route and direct escalated calls as needed for resolution.Basic Qualifications:- Experience in customer service and admin type role.
- Full proficiency in English.Preferred Qualifications:- Working experience in MS Office, Outlook, Teams, Word and Excel.
- Software industry experience.Office: Montes Urales Norte 505, Col, Lomas de Chapultepec, ***** Ciuda...