Customer Education Manager at MaintainX

Shape educational experiences for MaintainX users as a Customer Education Manager. This role focuses on creating impactful learning content that drives maintenance and reliability success.
Reporting to the Senior Manager of Customer Education, you will design and maintain educational materials for MaintainX’s learning channels. Your expertise in curriculum development and client collaboration will ensure that users gain essential skills for success in their roles. You will execute a maintenance strategy aligned with product needs and customer outcomes, enhancing engagement and usability across various platforms.
Key Responsibilities:
• Define customer success knowledge and skill segments
• Conduct research on learning audience motivations
• Apply ADDIE and SAM models for content development
• Execute a content maintenance strategy aligned with product roadmaps
• Develop distribution plans leveraging multiple channels
Requirements:
• Minimum 5 years in educati...