Customer Experience Associate

Work Location: Delta, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues.

Job Description

Customer Experience Associate. In this role, you will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise ...