CAE
Develop and secure, key long-term relationships with decision makers in your customer portfolio Develop and drive action plans to amaze those decision makers customer experience Proactively escalate to get issue resolution on behalf your customers Responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items Proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that meets the Service Level Agreement Lead governance presentations to accurately identify situations and related action plan Communicate with stakeholders during the management of a critical failure of a simulator (AOG) Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities Identify business opportunities for CAE and be a promoter for CAE Actively participate in various continu...
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Customer Experience Lead, EMEAI
Description
Description