Customer Experience Manager at Soucy

Elevate client satisfaction as a Customer Experience Manager with Soucy. Become the key point of contact in B2B environments, ensuring seamless communication and issue resolution.
In this dynamic role, you will oversee the entire customer journey, managing orders and logistics to drive success for international clients. Your interpersonal skills and organizational abilities will allow you to anticipate needs effectively while tracking KPIs to impact sales growth positively. This position is vital to sustaining Soucy's brand integrity and strengthening customer relationships.
Key Responsibilities:
• Serve as the main contact for international clients
• Oversee the customer journey from start to finish
• Ensure projects meet client expectations across teams
• Manage and track client orders meticulously
• Anticipate and solve logistical challenges promptly
Requirements:
• 3 to 5 years in customer management
• Administrative and interpersonal skills are essent...