Toronto Hydro
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Customer Experience Project Manager
Description
Step into a leadership role with Toronto Hydro as the Customer Experience Project Manager. Enhance customer journeys through modernization initiatives leveraging technology and best practices.
In this hybrid position, reporting to the Director of Customer Care Modernization, you will be responsible for executing strategic projects aimed at improving service efficiency and customer satisfaction. Collaboration with stakeholders and driving change management through Agile frameworks form the core of this role. You will analyze operational KPIs to gather insights and inform the development of innovative customer experience solutions.
Key Responsibilities:
• Lead teams in the execution of customer experience optimization
• Monitor customer feedback and operational KPIs for insights
• Execute and report on programs related to customer experience
• Implement process re-engineering initiatives with emerging tools
• Maintain strong collaboration with various business sector...
In this hybrid position, reporting to the Director of Customer Care Modernization, you will be responsible for executing strategic projects aimed at improving service efficiency and customer satisfaction. Collaboration with stakeholders and driving change management through Agile frameworks form the core of this role. You will analyze operational KPIs to gather insights and inform the development of innovative customer experience solutions.
Key Responsibilities:
• Lead teams in the execution of customer experience optimization
• Monitor customer feedback and operational KPIs for insights
• Execute and report on programs related to customer experience
• Implement process re-engineering initiatives with emerging tools
• Maintain strong collaboration with various business sector...