Kawartha Lakes
Respond to customer needs in accordance with established policies and procedures (including tracking of inquiries and follow up), providing service in person, over telephone, and online for customers accessing City services including, but not limited to: Provide administrative services including, but not limited to: Administer defined procedures and recommend solutions to challenges or process improvements Respond to customer service concerns, investigatin...
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Customer Experience Representative
Description
Job Description
Specific to this role:
oHandle general and specialized customer inquiries;
oPayment processing;
oCreate service requests for action;
oAdminister licenses, permits, and certificates;
oCommissioner of Oaths and affidavit services;
oSupport customer in the completion of various municipal documents
oPerform daily cash balancing and financial reconciliation;
oData entry;
oLetter writing
As a member of the team: