Customer Experience Specialist

We’re looking for friendly, motivated people to join our Customer Experience team and help us make every customer interaction a positive one. You’ll provide excellent service by following our customer practices, being authentic, empathetic, engaging, aware of risk, and doing what you say you’ll do. 

In this role you will:  

• Be the first point of contact for customers and aim to resolve their query on the spot 
• Complete simple admin tasks quickly and accurately 
• Help with escalations or complaints, working to resolve them as soon as possible 
• Follow privacy and compliance rules in all customer interactions 
• Spot patterns or common issues and share ideas to help fix them 
• Be a supportive team member, sharing knowledge and helping others when needed
• Work with other teams when extra help is needed 
• Re...