Customer Experience Strategy Director at MealSuite

Lead the customer experience revolution as a Customer Experience Strategy Director at MealSuite in a hybrid/remote role. Your focus on AI integration will drive operational excellence across the organization.

In this pivotal role, you will report to the VP of Customer Experience while enhancing organizational performance through innovative AI initiatives. With over 7 years of experience in customer-focused positions, you will direct strategic programs that unify cross-functional teams towards achieving common goals.

Key Responsibilities:
• Direct the AI roadmap for improving customer experience
• Build and manage programs fostering cross-functional collaboration
• Drive AI enablement through comprehensive training resources
• Maintain program scorecards to track key performance indicators
• Synthesize insights to support company leadership

Requirements:
• Minimum of 7 years in customer-focused roles
• Expe...