Ria
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Customer Experience Trainee
Description
Ria's mission is to be the world's most progressive money transfer company by offering service excellence and the most competitive and reliable remittance payment services to our customers.
RIA Money Transfer is a leading global money transfer company committed to providing fast, safe and affordable financial solutions to customers around the world.
**Responsibilities**
- Execute the manual geolocation validation process according to established criteria and protocols.
- Analyze and review data related to Operation's SLAs.
- Collaborate with the team to ensure accuracy and quality of data collected.
- Identify and report potential gaps or errors in geographic information.
- Provide general support on tasks related to the Retailing the Network project.
- Support on Zendesk Ticketing System Configuration for RevOps teams.
**Qualifications**
- Active student in the last semesters of a bachelor's degree in a related discipline (Engineering / Administration / I...
RIA Money Transfer is a leading global money transfer company committed to providing fast, safe and affordable financial solutions to customers around the world.
**Responsibilities**
- Execute the manual geolocation validation process according to established criteria and protocols.
- Analyze and review data related to Operation's SLAs.
- Collaborate with the team to ensure accuracy and quality of data collected.
- Identify and report potential gaps or errors in geographic information.
- Provide general support on tasks related to the Retailing the Network project.
- Support on Zendesk Ticketing System Configuration for RevOps teams.
**Qualifications**
- Active student in the last semesters of a bachelor's degree in a related discipline (Engineering / Administration / I...