Customer-Focused Technical Support Specialist

Excel in customer service with Volante Software as a Technical Support Specialist in Toronto's hybrid work environment. Resolve technical issues and maintain a high standard of customer interaction.
Volante, a subsidiary of Jonas Software, is looking for a skilled Technical Support Specialist to provide frontline assistance. In this role, you will troubleshoot various technical problems, ensuring detailed documentation when necessary. Your ability to resolve issues effectively will maintain high levels of customer satisfaction and support efficiency.
Key Responsibilities:
• Respond to inquiries via phone, email, or chat
• Troubleshoot product issues and configuration errors
• Gather detailed information from customers for accurate records
• Provide step-by-step troubleshooting guidance
• Ensure timely follow-up on open support cases
Requirements:
• At least 2 years of SaaS technical support experience
• Knowledge of support ticketing systems like Zoho
•...