Swapcard
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Customer Implementation Manager - North America
Description
The Client Implementation Manager (CIM) is responsible for leading client onboarding and platform setup from signature to go-live. This role ensures that every new client has a smooth, strategic, and technically sound implementation — laying the foundation for long-term success and adoption.
This role is ideal for individuals with strong project coordination, platform knowledge, and onboarding expertise — including CSMs who prefer to focus on delivery, systems, and setup over commercial responsibilities.
Key Responsibilities
Lead the full implementation process from client signature to go-live.
Maintain clear, structured documentation throughout the onboarding process.
Adopting Swapcard’s implementation framework
Leveraging & updating client folders
Collect and organize internal full handover documentation calls to align technical setup to lead the delivery phase matching client objectives.
Ensure all decisions and...
This role is ideal for individuals with strong project coordination, platform knowledge, and onboarding expertise — including CSMs who prefer to focus on delivery, systems, and setup over commercial responsibilities.
Key Responsibilities
Lead the full implementation process from client signature to go-live.
Maintain clear, structured documentation throughout the onboarding process.
Adopting Swapcard’s implementation framework
Leveraging & updating client folders
Collect and organize internal full handover documentation calls to align technical setup to lead the delivery phase matching client objectives.
Ensure all decisions and...