Customer Service Agent

About DID Electrical

For over 50 years, DID Electrical has been at the heart of Irish homes, delivering top-tier technology, appliances, and unbeatable customer service. As an Irish owned business, our customers are at the core of everything we do. We are looking for an enthusiastic, driven, and empathetic Customer Service Agent to join our team at the Fonthill HQ.

Main Duties & Responsibilities

Customer Experience & Support

• Be the Voice of DID: Deliver a welcoming, helpful, and professional experience across all inbound channels, including phone, email, live chat, and social media.
• Query Resolution: Assist customers with order fulfillment, delivery and dispatch updates, service requests, installations, and general inquiries.
• Feedback Management: Handle customer feedback and complaints with e...