Customer Service Call Centre Manager

Elevate customer service insights with your leadership as a Call Centre Manager. Drive team performance and exceed sales targets while ensuring exceptional guest experiences in a vibrant environment.
Join our team to manage and motivate a high-performing group of Advisors. You’ll oversee inbound calls, deliver engaging training sessions, and enhance processes for continuous improvement. This role requires a proactive approach in leading teams to achieve KPIs and sales targets.
Key Responsibilities:
• Coach and motivate Advisors for optimal performance
• Monitor team performance and provide daily reports
• Conduct training for new team members while enhancing skills
• Address customer complaints promptly and effectively
• Schedule staff to meet service levels and oversee payroll
Requirements:
• Experience in contact centre management
• Proven sales experience in a contact centre
• Proficiency in MS Office applications
• Excellent communication and rel...