Study Group
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Customer Service Executive
Description
Contract Type: Full time, Permanent
Location: Noida
JOB OVERVIEW
As a Customer Service Executive, you will be responsible for delivering exceptional support to Study Group’s key stakeholders, including partner agents, students, and internal teams. You will manage queries and cases through Salesforce across tickets, emails, and chat channels, while also handling application processing tasks such as email reviews, change of agent requests, and refund cases with accuracy and compliance.
ABOUT THE ROLE
+ Manage and respond to queries from agents, students, and internal sales teams via email, chat, and Salesforce ticketing/application systems.
+ Provide accurate and timely information regarding Study Group’s products, services, policies, and processes.
+ Escalate complex or unresolved issues promptly to the Team Lead or relevant department while maintaining ownership until resolution.
+ Collaborate with cross-...
Location: Noida
JOB OVERVIEW
As a Customer Service Executive, you will be responsible for delivering exceptional support to Study Group’s key stakeholders, including partner agents, students, and internal teams. You will manage queries and cases through Salesforce across tickets, emails, and chat channels, while also handling application processing tasks such as email reviews, change of agent requests, and refund cases with accuracy and compliance.
ABOUT THE ROLE
+ Manage and respond to queries from agents, students, and internal sales teams via email, chat, and Salesforce ticketing/application systems.
+ Provide accurate and timely information regarding Study Group’s products, services, policies, and processes.
+ Escalate complex or unresolved issues promptly to the Team Lead or relevant department while maintaining ownership until resolution.
+ Collaborate with cross-...