Customer Service Lead

• Supervised customer service vendor activities, including order processing, delivery, and document completion in accordance with company SOPs.
• Monitored document completeness before vessel ETA and customer warehouse delivery.
• Coordinated with vendors and internal divisions to ensure smooth import distribution processes.
• Managed daily coordination with document, operational, and trucking vendor teams regarding delivery schedules and container status.
• Handled customer and vendor complaints while providing prompt operational solutions.
• Followed up with vendors regarding shipment updates, delays, and schedule changes.

Job Requirements:

• Minimum Diploma Degree (D3) in any major.
• Minimum 2 years of experience in Customer Service or export-import shipping documentation.
• Understanding of export-import documentation and shipping line processes.
• Proficient in Microsoft Office (Excel, Word, Out...