Customer Service Manager (Lomas Verdes) (Culiacán Rosales)

Job Title: Customer Service Manager

Summary: As a Customer Service Manager, you will utilize your leadership and interpersonal skills to manage and develop a team of customer service professionals. You will oversee daily operations, monitor team performance, and implement strategies to improve customer satisfaction. You will motivate and inspire your team to deliver exceptional customer experiences. You will also develop and implement employee loyalty programs to foster a positive and productive work environment.

Responsibilities

• Ensure the management, development, and monitoring of the Customer Service team for all Momentive values, strategies, and policies.
• Ensure effective and efficient Order-to-Cash process to maximize efficiency and service level.
• Coach and develop Customer Service Representatives to emphasize their customer focus, customer intimacy, and communication.
• Manage specific issues and alert management of the...